LOST AND FOUND POLICY
In-room safes are provided in every guest room and are to be used to store valuable items. However, the hotel is not liable for the theft, loss, damage, or destruction of the guest belongings.
Below points are examples to guide the operation but are not limited to:
- Valuables are reported to the lost and found department with the description, date & time found, person who found it, guest full details (if found in the guest room); otherwise, no guest details if found in public areas.
- Please be advised that the lost and found item will be stored for 30 days at the property and then discarded.
- Any items left in or next to the garbage bins are considered discarded and will be disposed of.
To report a lost item, please contact Reception whilst in the hotel, and if after departure, please call – Tel. No. +971 67666678 or send an email to reservations@pearlhotel.ae.